Emergency Mail FAQs

Is there a minimum number of users to open an account?

No. If you have FlexBox Junk Mail, you can add Emergency Mail to one or more user mailboxes.

Can we have some users on Junk Mail / Emergency Mail and others on Managed Mail or Managed Mail Pro?

Yes.

Is there any historical email in the Emergency Mailbox?

There is a 30 day history of all received mail.

If you need a never fail mailbox with a copy of received AND sent mail, upgrade to Managed Mail or to Managed Mail Pro if you also want backed-up contacts and calendars.

Can we have Emergency Mail without Junk Mail?

No. For the protection of all our clients, we require enterprise grade Junk Mail filtering on all mailboxes on our system. The only way to ensure this is to require FlexBox Junk Mail.

Requiring Junk Mail also ensures that your users already know how to access and use the Emergency Mailbox. Why? The web client used to check quarantined spam is the same as the Emergency Mailbox.

Is the Emergency Mailbox always on?

Yes. The Emergency Mail is a web based mailbox that runs in paralell with the mailbox on your server. It is always synchronized and always up to date.

What happens if our server goes down?

Your users log into the Emergency Mailbox from anywhere with web access and continue to send and receive email as if nothing has happened.

How long can we be in emergency mode?

36 Days. If your server is still down after 36 days, we would need to switch your users to fully managed email accounts.

What happens when our Server comes back up?

The Emergency Mailbox automatically re-synchronizes with the mailbox on your server.

How quickly can I setup a user on Emergency Mail?

Immediately.

Don't see you question here? Call 866-698-6652 to speak with a FlexBox specialist to begin your 30 Day Risk Free Trial.